To address the needs of owners and lenders in the hospitality industry’s current operating environment, Allen Management has developed a full range of services to assist the owner or lender. These services include evaluations of the operations, review of management contracts and related compliance reviews, evaluations of market positioning, assistance to ownership or lenders in formulating a property strategy, development of action plans, monitoring the implementation of action plans or ongoing operations and providing general assurance that the asset is being managed and maintained at levels which will protect or increase its value and help assure future marketability.

Owner Support Services are provided on either a project by project basis or as an ongoing assignment and typically address the following areas; however, they can be modified as necessary to meet the priorities of a specific property or the needs of the client.

FULL OPERATIONAL OVERSIGHT

• Managing all aspects of a hotel's operation
• Automated purchasing for "just in time" inventory management combined with Negotiated Purchasing arrangements with national vendors
• Oversight of National, Regional, and Local Marketing and Sales Plans
• Centralized Group Sales and Group Contract Management
• Time Tested and Cost effective operations
• Implementing and Monitoring Guest Centric hotel guest satisfaction surveys
• Comprehensive Financial Statement reporting following the Hotel Standard Account  System including P&(L), Balance Sheet, and general ledger detail
• Thoughtful and sophisticated cash accounting and management
• Centrally managed accounts payable
• Comprehensive property audits
• Centralized Risk Management Function for detailed incident tracking and follow-up for quality and security control
• Managing all insurance, including Property, Liability, Crime, and Others
• Centralized Payroll Processing including Quarterly Reports and W2's including biometric time and attendance tracking
• Centralized Human Resource Staffing and Training
• Hotel Competative Set Analysis of the market
• Diligently monitor all operating costs and payroll with decades of proven field experience
• Audit all safety and security programs
• Insure all systems are in compliance with Franchise Brand standard practices and procedures including developing and monitoring Quality Assurance Review Actions Plans if called for
• Develop policies and procedures designed to enhance guest satisfaction
• Developing and Management a comprehensive eCommerce strategy for the hotel including maintaining and optimizing online revenue streams through updated and fresh web sites that communicate warm and welcoming hotels
  
  

ASSET MANAGEMENT

Special Projects

• Revenue Management Internet / E-commerce
• Sales & Marketing
• Develop and Implement an asset sales strategy working with nationally recognized hotel brokerage partners
• Sales & Leadership Development
• Food & Beverage / Restaurant Outlet
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Capital Project Management